How To Contact Onecom

Check out our comprehensive FAQ’s before contacting support.

OneCloud

- View and download Vodafone invoices
- Billing analysis
- Process admin requests
- Raise support tickets

Self-service

Live Chat

10 seconds response time. Closed
Opening Hours 8am-5pm, Monday-Friday.

Whats App (text only)

10 seconds response time. We will respond to your message next working morning.

Phone

Phone

6 minutes response time Closed
Opening Hours 9am-5pm, Monday-Friday.

Media Enquiries

If you have any media or press enquiries, please contact our Marketing team.

System Support

On-Premise or Cloud Contact Centre telephony support.

IT Support

Onecom customers can log support requests here. Don't forget, if you're using OneCloud it's even easier to submit your request and check your ticket status.

Fixed Line & Broadband

Fixed line, data, WAN and hosted telephony support.

Our support team is currently unavailable as it's outside of our regular business hours.

Here are some options to help you resolve your query as soon as possible:

FAQs

You can visit our FAQs page to find answers to common questions

OneCloud

If you're a Onecom customer, you can raise a support ticket through the OneCloud portal. You can view and download bills, access billing analysis, manage bolt-ons, add or remove service bars, activate SIM cards and more.

WhatsApp